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Whisper announces $35M Series B to change hearing aids with AI and subscription model

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A few years ago, Whisper president and co-founder Andrew Song was talking to his grandfather about his hearing aids. Even though he spent thousands of dollars on a medical device designed to improve his hearing, and in the process his quality of life, he wasn’t wearing them. Song’s co-founders had had similar experiences with grandparents, and as engineers and entrepreneurs, they decided to do something about it, to try and build a better, more modern hearing aid.

Today, the company emerged from stealth with a new hearing aid built from the ground up. It uses artificial intelligence to learn and adjust in an automated way to different hearing situations like a noisy restaurant or watching TV. And you don’t pay thousands of dollars up front, you pay a monthly fee on a three year subscription, and you get free software updates along the way.

While it was at it, the company also announced a $35 million Series B investment led by Quiet Ventures with participation from previous investors Sequoia Capital and First Round Capital. The startup has raised a total of $53 million to build the hearing aid system that it is announcing today.

Those discussions with his grandfather prior to starting the company led Song to wonder why he wasn’t wearing those hearing aids, what were the challenges he was having and why that wasn’t working for him — and that led to eventually forming launching a startup.

“That really inspired us to build, I think, a new kind of product, one that could get better over time and better support the needs of people who use hearing aids, and be a hearing aid that gets better, but also one that could use artificial intelligence to actually improve the sound that somebody gets,” Song explained.

While the founding team had a background in technology and engineering, they did not have expertise in hearing science, so they brought on Dr. Robert Sweetow from the UCSF audiology department to help them.

The technology they’ve built consists of three main components. For starters you have the hearing aids themselves that fit on the ear along with a pocket-sized external box that they call the Whisper Brain, which the company says, “works wirelessly with the earpieces to enable a proprietary AI-based Sound Separation Engine,” and finally there is a smart phone app to update the software on the system.

It is this AI that Song says separates them from other hearing aids. “In the day-to-day rough and tumble when you encounter a more challenging experience, what we call our sound separation engine, which is the kind of AI model that we’ve built to help with that, and that’s what’s going to be there to help do that signal processing — and we think that’s really unique,” he said.

What’s more, just like a self-driving car learns over time and benefits from the data being fed back to the company from all drivers, Song says that the same dynamic is at work with the hearing aid, which learns how to process signals better over time, based on an individual’s experience, but also all of the other Whisper hearing aid users.

The company is offering these hearing aids through a network of hearing aid professionals, rather than over the counter, because Song said that the company recognized that these are complex instruments and it is important to keep audiologists in the loop to help fit and support the hearing aids and work with Whisper customers over the life of the product.

Whisper offers these hearing aids on a subscription basis for $179 per month on a three-year contract, which includes all of the hardware, the software updates, on-going support from the hearing care pro, a 3-year loss and damage insurance and an industry-standard equipment warranty. They are offering an introductory price of $139 per month for a limited time.

At $179 per month, it comes to a total of $6444 over the three year period to essentially rent the aids. At the end of the subscription, customers can renew and get updated hardware or give the hardware back. They do not own the hearing aids.

It’s worth noting that other hearing aid companies also use AI in their hearing aids including Widex and Starkey, neither of which require an external hub. Many hearing aid companies also offer a variety of payment and subscription plans, but Whisper is an attempt to offer a different approach to hearing aids.

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Conquer Your Pup’s Dander and Fur With $700 Off a Cobalt or Charcoal Bobsweep PetHair Plus Robot Vacuum

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Best Home DealsBest Home DealsThe best home, kitchen, smart home, and automotive deals from around the web, updated daily.

Bobsweep PetHair Plus Robot Vacuum & Mop (Cobalt) | $200 | Best Buy

Bobsweep PetHair Plus Robot Vacuum & Mop (Charcoal) | $200 | Best Buy

Allergies can be bad enough as the seasons change. Don’t let pet hair and dander add to that by vacuuming it up early and often. That chore is easier said than done— unless you have a robot vacuum to do the work for you. This lovely bright cobalt Bobsweep PetHair Plus robot vacuum and mop, only $200 today at Best Buy seems like an ideal option. That’s a whopping $700 off, by the way.

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You can get the same deal for the charcoal version of the robot vac, too. This model is not only specially made for picking up pet hair, it self docks and charges when it’s finished with the work.

It also comes with a mop attachment, so it can take care of those kitchen floors for you as well. Grab it while it’s still available for this fantastic price!

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Apple will replace AirPods Pro for free with faulty noise cancellation, static or crackling

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Today, exactly one year after Apple first launched the AirPods Pro — and thus the same day the very first AirPods Pro owners will see their one-year warranties expire — Apple has launched a repair program that offers free repairs or replacements for another whole year if your AirPods Pro experience issues with noise cancellation or static.

Specifically, Apple will fix:

Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone

Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Apple says only a “small percentage of AirPods Pro” are affected by the issues, but it apparently wasn’t just an early batch — Apple says affected units were manufactured “before October 2020,” meaning every AirPods Pro ever made might be eligible. That’s quite a recall if so. Apple says it will repair faulty AirPods Pro for two years after you first buy them.

We’ve heard complaints about degraded noise cancellation before, and at least one Verge editor has replaced their AirPods Pro under warranty. It’s nice to hear that Apple isn’t just cutting buyers off as soon as that warranty expires.

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This 55″ 4K TCL Smart TV Hangs on Your Wall for $200

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Best Tech DealsBest Tech DealsThe best tech deals from around the web, updated daily.

TCL 55″ S434 4K Smart TV | $200 | Best Buy

Best Buy has an insane deal going for a brand new 55″ 4K TCL smart TV. It’s the S434, which is pretty baseline for TCL’s lineup, but at just $200, there’s little to complain about. TCL’s panels are plenty sharp and accurate, and with this set, you’ll get HDR10 compliance for enhanced color and brightness in supported games and video content. This model has Android TV onboard for all your app needs, and with an included voice remote, all your favorite content is just a shout away with the help of Google Assistant.

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