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Pivoting during a pandemic

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Like everywhere else, the COVID-19 pandemic created a new “no normal” at Facebook .

The seismic shifts and disruptions reverberated across the globe and we had to accept that and adjust, quickly. Suddenly, our products were more important than ever yet we had to rethink everything we had planned, including the very nature of the way we work. One of the things that helped me most was recalling the lessons learned from my days leading startups. We were frequently forced to adapt to constantly shifting priorities and changing markets. These experiences prepared me to be much more effective and agile, at-scale.

As a global organization, our first priority was to determine how we could help. We saw many governments and health agencies were already using Messenger to communicate with people in their communities about the virus. We also saw that in an environment full of so much uncertainty and fear, connecting people to reliable information about COVID-19 was absolutely paramount. Our team quickly mobilized, remotely, to help health organizations in their efforts.

In a matter of weeks we created a program in partnership with our developer community to offer free services to government and NGO health organizations around the world. Developers built tools to help agencies leverage Messenger’s unique reach and scale to provide as many people as possible with accurate information about COVID-19. This included organizations like WHO, UNICEF and many others across nearly all levels of government.

Usage was spiking across Facebook’s family of apps and we knew we would need to dramatically speed up our product roadmap. We were able to hyperaccelerate the launch of products we knew people needed. This included Messenger Desktop, a new version of the app that enables video calling on the larger desktop screen. We also launched Messenger Rooms, a free and unlimited video calling service that lets up to 50 people join a video call even if they don’t have a Facebook account. And just this week we launched Watch Together, which lets people watch videos and other entertainment while on group video calls to give them a sense of being together in-person even when they can’t be.

It also became clear to us that our efforts to stop the spread of misinformation online were now more critical than ever. While we were already focused on this, especially given the fact that there’s national elections this year in the U.S. and other countries, we could see that the many unknowns surrounding COVID-19 were fertile ground for people to send false, misleading and even dangerous information. To help combat this, we implemented new forwarding limits on the number of people or groups a message can be forwarded to at one time. We know this is an effective way to help slow the spread of viral misinformation or harmful content that can cause real-world damage.

All of these efforts have been made while our entire workforce has been remote since March. This has been an incredibly profound shift for so many people and one that will require businesses everywhere to rethink how they manage their employees. At Messenger, we were fortunate to have the resources and type of work that helped with our transition and I suspect many other companies, especially tech companies, were in a similar situation. People are now used to interacting on our screens watching each other’s children or pets pass by in the background.

The real challenge will be when more people start going back to the office. We’ve obviously done well in mode 1: “Everyone is in the office.” We’ve managed to adapt to mode 2: “Everyone is remote.” But it’s clear that companies will need to figure out how to manage their people in a hybrid remote/office environment or mode 3. I suspect that this third mode is the hardest one to nail. At Facebook we recently announced that 50% of our workforce will be remote in the next five to 10 years. It’s pretty clear that the “office” will never be the same and we’ll have to navigate that together as one organization.

As these changes settle in, people will obviously need to continue to adapt. And we will. For me, the last six months has shown that people are resilient, and that when faced with a common threat or the need to suddenly rethink everything they might know, we quickly rise to the occasion.

I saw this in our team here at Messenger as everyone dealt with their own personal struggles while still showing up (remotely, that is) everyday and actually overdelivering on the new aggressive goals and deadlines we set for ourselves.

I’m very proud of the Messenger team, and the way we’ve been able to adapt and serve people who use the service, and each other, during this unprecedented time.

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Charge Your Phone Wirelessly With 50% off a Multifunctional LED Lamp

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Best Tech DealsBest Tech DealsThe best tech deals from around the web, updated daily.

White Wireless Charge Lamp | $18 | Amazon | Clip coupon + code ABC88699
Black Wireless Charger Lamp | $20 | Amazon | Promo code ABC88699

When you’re ready to turn in for the night, you don’t want to forget to charge your phone— especially if your mobile device doubles as your alarm clock.

With this wireless charger lamp, you can make this crucial step of your nightly routine even easier by just setting your phone on the wireless charging pad and… well, that’s all there is to it!

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Other functions include multiple lighting modes as well as a sleep timer option for auto shut-off of the light after 30 or 60 minutes.

This lamp can be yours in white for $18 if you clip the coupon on Amazon (it’s below the original $40 price) and add promo code ABC88699 at checkout.

You can snag the black version for $20 using the same code—no coupon though, sorry.

Don’t sleep on this deal! Who knows how long stock or the coupon code will last?

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Keep That Hotdish Hot With 65% Off a Luncia Casserole Carrier, Only $11 With Promo Code

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Best Home DealsBest Home DealsThe best home, kitchen, smart home, and automotive deals from around the web, updated daily.

Luncia Double-Decker Dish Carrier | $11 | Amazon | Promo code SDDU9S7F

It has been a long time since the days we could safely have a potluck or other gatherings, but we have a fantastic deal perfect for once those times return. These double-decker Luncia dish carriers can be had for 65% off when you add promo code SDDU9S7F at checkout and clip the coupon on the site (it’s just below the price). These holders fit 9″x 13″ sized baking dishes.

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That means you can insulate and keep two dishes of food warm for only $11 instead of $30. What’s more, your Luncia carrier will arrive by Christmas if you order today as a Prime member.

Just add promo code SDDU9S7F and clip the 5% off coupon to bring the price down to $11 for the blue or the grey option.

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Grab this offer while it’s still around!


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Conquer Your Pup’s Dander and Fur With $700 Off a Cobalt or Charcoal Bobsweep PetHair Plus Robot Vacuum

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Best Home DealsBest Home DealsThe best home, kitchen, smart home, and automotive deals from around the web, updated daily.

Bobsweep PetHair Plus Robot Vacuum & Mop (Cobalt) | $200 | Best Buy

Bobsweep PetHair Plus Robot Vacuum & Mop (Charcoal) | $200 | Best Buy

Allergies can be bad enough as the seasons change. Don’t let pet hair and dander add to that by vacuuming it up early and often. That chore is easier said than done— unless you have a robot vacuum to do the work for you. This lovely bright cobalt Bobsweep PetHair Plus robot vacuum and mop, only $200 today at Best Buy seems like an ideal option. That’s a whopping $700 off, by the way.

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You can get the same deal for the charcoal version of the robot vac, too. This model is not only specially made for picking up pet hair, it self docks and charges when it’s finished with the work.

It also comes with a mop attachment, so it can take care of those kitchen floors for you as well. Grab it while it’s still available for this fantastic price!

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