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Facebook is accidentally locking some users out of their new Oculus headsets

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Facebook says a “small number” of customers have been locked out of their new Oculus Quest 2 headsets, following a string of reports that buyers were unable to use the virtual reality headsets because their Facebook accounts were suspended. On Twitter, it urged users to contact Oculus if they had problems.

As UploadVR reported yesterday, users complained that they had been suspended for unclear reasons while they were trying to set up the Quest 2. One poster on the Oculus subreddit, for instance, described getting banned after creating a Facebook page for the first time and merging it with an existing Oculus account. “I logged into Facebook’s website to lock down my profile, as I had no intention of using the social media site more than was needed, and within minutes of merging accounts and changing profile settings my account was banned without any reason given or cause I can think of,” the user told The Verge in an email — rendering the Quest 2 a “new white paperweight.” Other people in the subreddit chimed in with their own experiences getting locked out.

The Quest 2 is the first Oculus headset to require a Facebook login rather than a login with a separate Oculus account. Many existing customers used Oculus accounts on previous headsets, and setting up the Quest requires merging them — a process that, for some users, has gone far from seamlessly. Oculus promised in a statement to UploadVR that this wouldn’t permanently compromise access to purchased games. “Someone may temporarily experience an issue accessing content if they have trouble logging in to Quest 2 with their Facebook account, but they will be able to access their content once those login issues are resolved,” a spokesperson said.

New Oculus buyers who are already active Facebook users may see fewer problems, as they’re simply prompted to sign up via Facebook without needing to merge any accounts.

The potential for lockout was a known risk for the Oculus Quest 2, which was announced in September and shipped yesterday. Facebook requires people to use their real names on its service, and it suspends accounts that it believes are inauthentic. It may reinstate them if users send pictures of driver’s licenses or other proof of identity, but the process can be slow, impersonal, and hit-or-miss thanks to Facebook’s massive scale.

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Conquer Your Pup’s Dander and Fur With $700 Off a Cobalt or Charcoal Bobsweep PetHair Plus Robot Vacuum

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Best Home DealsBest Home DealsThe best home, kitchen, smart home, and automotive deals from around the web, updated daily.

Bobsweep PetHair Plus Robot Vacuum & Mop (Cobalt) | $200 | Best Buy

Bobsweep PetHair Plus Robot Vacuum & Mop (Charcoal) | $200 | Best Buy

Allergies can be bad enough as the seasons change. Don’t let pet hair and dander add to that by vacuuming it up early and often. That chore is easier said than done— unless you have a robot vacuum to do the work for you. This lovely bright cobalt Bobsweep PetHair Plus robot vacuum and mop, only $200 today at Best Buy seems like an ideal option. That’s a whopping $700 off, by the way.

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You can get the same deal for the charcoal version of the robot vac, too. This model is not only specially made for picking up pet hair, it self docks and charges when it’s finished with the work.

It also comes with a mop attachment, so it can take care of those kitchen floors for you as well. Grab it while it’s still available for this fantastic price!

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Apple will replace AirPods Pro for free with faulty noise cancellation, static or crackling

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Today, exactly one year after Apple first launched the AirPods Pro — and thus the same day the very first AirPods Pro owners will see their one-year warranties expire — Apple has launched a repair program that offers free repairs or replacements for another whole year if your AirPods Pro experience issues with noise cancellation or static.

Specifically, Apple will fix:

Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone

Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

Apple says only a “small percentage of AirPods Pro” are affected by the issues, but it apparently wasn’t just an early batch — Apple says affected units were manufactured “before October 2020,” meaning every AirPods Pro ever made might be eligible. That’s quite a recall if so. Apple says it will repair faulty AirPods Pro for two years after you first buy them.

We’ve heard complaints about degraded noise cancellation before, and at least one Verge editor has replaced their AirPods Pro under warranty. It’s nice to hear that Apple isn’t just cutting buyers off as soon as that warranty expires.

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This 55″ 4K TCL Smart TV Hangs on Your Wall for $200

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Best Tech DealsBest Tech DealsThe best tech deals from around the web, updated daily.

TCL 55″ S434 4K Smart TV | $200 | Best Buy

Best Buy has an insane deal going for a brand new 55″ 4K TCL smart TV. It’s the S434, which is pretty baseline for TCL’s lineup, but at just $200, there’s little to complain about. TCL’s panels are plenty sharp and accurate, and with this set, you’ll get HDR10 compliance for enhanced color and brightness in supported games and video content. This model has Android TV onboard for all your app needs, and with an included voice remote, all your favorite content is just a shout away with the help of Google Assistant.

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